Shipping and Handling

* Please note all shipping fees incurred when sending the order out are non-refundable and all returns are done at the customer's expense. Refused shipments and shipments not picked up at shipping depots are considered returns and are subject to return shipping charges.

All in-stock items are shipped within 4-6 business days (Monday - Friday), due to higher than normal order volumes during sales shipping times may increase, and you will be notified of any delay. Currently, orders are only shipped within Canada. If there is an issue with delivery times or availability, a Little Leaf Baby sales associate will contact you by phone or via email within 72 hours to discuss the shipping and delivery options. You will be emailed a tracking notification email once your order has shipped.

Please note that not all orders are shipped together. We strive to fill each online order in a timely manner and in order to do so some orders are shipped from multiple locations.

If there are any discrepancies with shipping amounts (or over-sized items that require shipping charges to be calculated after the order has been placed) a customer service representative will contact you via phone or email to discuss price changes or shipping options. If no shipping amount at all shows on your over-sized item (such as furniture. mattresses, bean bag chairs or a stroller/ car seat combo) a customer service representative will contact you via phone or email with the appropriate shipping amount. Our shipping partners will attempt to deliver orders twice. A delivery notification will be left at your door if our shipping partners are unsuccessful in their attempts, packages are held at their depots and then shipped back to the store. In order to arrange a re-delivery, delivery charges will need to be paid again by the purchaser. 

All claims for damages/ defects must be submitted in writing to southsurrey@litteleafbaby.com within 48 hours of receiving the goods. Any order discrepancies need to be reported to southsurrey@litteleafbaby.com within 72 hours of receiving the goods.

Please note that at this time we are only able to ship furniture within Canada and cannot ship furniture to the United States. We apologize for this inconvenience.

FREE SHIPPING* when you spend $100 (pre-tax) or more

As a thank you for shopping with Little Leaf Baby we are pleased to offer Free shipping for all online orders over $49 (before taxes). Orders that qualify for Free Shipping will be sent via standard service

"Free Shipping" offer excludes clearance items, all Furniture items, such as; cribs, beds, dressers, night tables, beanbags, all mattresses; twin, full and crib sized. These items will be noted in the product description. Free Shipping discount not applicable with returned merchandise. This offer is not valid on previous purchases. This promotional offer may be modified or terminated at any time without notice. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of a discount. Free Shipping offer only applies to online orders and not orders placed in store. Some furniture products DO qualify for free shipping!!* Little Leaf Baby reserves the right to cancel and/ or not ship an order at any time.

Shipping charges are based on our shipping partner's locations. If your location is outside of their shipping areas there may be additional shipping charges that were not calculated with your initial order. This applies to orders that have received Free Shipping as well as those below the free shipping threshold. We will do our best to find a shipping rate that will work within the parameters of what was estimated but some items (oversized items shipping to rural areas, shipping to northern parts of the province, etc) are unable to be calculated by the system and need to be manually calculated by a staff member. We apologize for any inconvenience that this may cause and we will contact you as quickly as possible with shipping options.

Cancellation Policy

With our commitment to process online orders quickly, cancellation requests must be submitted within 24 hours from the time of order.

Please contact us at 1 (604) 535-9240 with your cancellation requests. We will notify you if your order is eligible.

Exceptions

Some areas of the country are excluded from our Free Shipping policy. Free Shipping is eligible for orders shipping within Canada.

These exception areas include: Yukon, Northwest Territories, Nunavut & the following postal codes:

• British Columbia
  V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G, V0E, V0B, V0K
• Manitoba
  R0B, R8N, R8A, R9A, R0L
• Alberta
  T0H, T8S, T0G, T0A, T0P
• Saskatchewan
  S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A
• Quebec
  G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
• Ontario
  P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
• Newfoundland & Labrador
  A0P, A0R, A2V, A0K, A0A, A0H
• Nova Scotia
  B0E